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Resubmission
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For more information about an invalid rebate because of:
Missing Proof of Previous Ownership for Upgrade Rebate
UPC / Proof of Purchase
Purchase Date
Missing Original Receipt
Postmark Date
Web Created Submission

Missing Proof of Previous Ownership for Upgrade Rebate
If your rebate submission is invalid due to missing proof of previous ownership or incorrect submission of proof of previous ownership. This means that you did not submit the correct proof of previous ownership of a retail (boxed or downloaded) stand-alone version of any McAfee software product or any Norton software product. The acceptable proof is the original product CD diskette #1, title page of manual, or your confirmation e-mail from your downloaded purchase. Please be advised that any pre-installed or supplied by manufacturer (OEM) versions do not qualify for the upgrade rebate.

Please send all resubmissions to:

McAfee Rebate Processing
Resubmission Department

P.O. Box 540156
El Paso, TX 88554-0156
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UPC / Proof of Purchase
If your rebate submission is invalid due to a missing UPC or Proof of Purchase depending on which your promotion required. This means that an eligible UPC bar code or Proof of Purchase was not received, or the UPC or Proof of Purchase received was not the correct UPC/Proof of Purchase for the rebate you are requesting. You will need to send the original UPC or Proof of Purchase. The UPC is a 12-digit number under the bar code. Ten digits are directly under the bar code with one digit to the left and one digit to the right, usually beginning with a zero or a seven. The Proof of Purchase is located on the top inside flap of your software box. Please see your rebate sticker, coupon, website, or receipt to find which is required for your promotion.

Sample UPC               Sample Proof of Purchase

Please send all resubmissions to:

McAfee Rebate Processing
Resubmission Department

P.O. Box 540156
El Paso, TX 88554-0156
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Purchase Date
Your submission is invalid due to purchase date. The purchase date must fall within the promotion time frame specified on the rebate coupon or on the rebate website.

Please send all resubmissions to:


McAfee Rebate Processing
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156
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Missing Original Receipt
Your submission is invalid due to a missing original receipt. This means that a legible copy of your receipt was not received with your rebate submission. Most stores can reprint your receipt, especially if you paid with a credit card and you know the exact date of the purchase.

Please send all resubmissions to:


McAfee Rebate Processing
Resubmission Department

P.O. Box 540156
El Paso, TX 88554-0156
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Postmark Date
Your submission is invalid due to postmark date. The postmark date is the date on which the Post Office stamps your envelope. You cannot qualify for a promotion if you do not mail your rebate by the specified postmark date located on the rebate coupon or on the rebate website.

Please send all resubmissions to:


McAfee Rebate Processing
Resubmission Department

P.O. Box 540156
El Paso, TX 88554-0156
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Web Created Submission
A record of your rebate submission was received via the internet. We have not yet received supporting documents for this promotion. The supporting documents are listed in the promotion details for that promotion. You can find these additional details on the internet. Please allow 10 to 15 business days for receipt and processing of your documents.
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